How EVE Online's support team brings value with world class support - Davíð Einarsson (CCP Games)

Опубликовано 26 января 2024, 15:00

About talk
Embark on an interstellar journey to excellence!
The absence of good customer service can have a devastating effect on the longevity of live service games. But how is support staff best utilized to bring value to your company?The talk covers key learnings, projects and best practices from over 20 years of live operations.
Attendees will learn about CCP's world-class support & how it's had a positive effect on the game's overall metrics, including retention.


Xsolla Funding helps gaming businesses grow. It offers a way for investors and publishers to discover new games and a way for developers to find game funding and development support. Its initiatives include Xsolla Funding Club, a curated matchmaking platform that connects developers, investors, and publishers, and Xsolla Accelerator, a program offering industry mentorship and up to $100,000 in early funding. Visit xsolla.com/funding to learn more.


About DevGAMM
DevGAMM is a game conference with heart. With a legacy spanning over 15 years, DevGAMM offers a unique platform for gaming experts to stay ahead of the curve while fostering a vibrant community of knowledge-sharing.

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