Amazon Nova 2 Sonic for customer support voice-agent | Amazon Web Services

Опубликовано 16 декабря 2025, 22:32

Amazon Nova 2 Sonic is a speech-to-speech model for real-time, natural conversational AI. The model delivers industry-leading conversational quality and price.

See how a Nova 2 Sonic-powered customer support voice agent is able to proactively resolve customer issues and execute actions on their behalf. The demo showcases the model's capabilities such as cross-modal interaction to allow users to seamlessly switch between voice and text in the same session, asynchronous tool calling to support multi-step tasks without interrupting conversation flow, tool use, information retrieval, and graceful handling of user barge-in.

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