Intuit enhances the customer service experience with Amazon Chime SDK | Amazon Web Services

Опубликовано 24 июня 2024, 19:06

Intuit is a global business software company that specializes in financial software. Sumit Choudhary, a principal software engineer at Intuit, explains how the company leveraged Amazon Chime SDK to provide customers with the option of having a live video meeting with a customer service agent. By using Amazon Chime SDK, Intuit achieved a 7 point improvement in handle rate, a 2 point increase in customer satisfaction rating, and a net reduction in contact center costs.

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