Unum Re-Imagines the Insurance Customer Experience | Amazon Web Services

Опубликовано 29 декабря 2021, 18:33

A leader in the employee benefits space, Unum helps millions of people gain affordable access to disability, life, accident, critical illness, dental, and vision benefits through their workplace. When Covid-19 hit, Unum doubled down on its digital strategy to accommodate more digital interactions with customers.

In this video, Gautam Roy, Senior Vice President and CTO of Unum, discusses Unum’s journey to build an omnichannel customer engagement platform using AWS services, including Amazon Connect. Benefits include an increase in the use of self-service channels, improved economics of the contact center, and increased employee satisfaction with intuitive tools and simplified call center management.

Learn more about Financial Services at go.aws/32y6SyY.

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