Generative AI for Customer Service with Amazon Connect | Amazon Web Services

Опубликовано 6 сентября 2023, 17:06

In this art of the possible video, learn about three ways generative AI is improving customer service experiences, building on Amazon Connect's AI-powered capabilities that help drive business outcomes.

1:30 – Use case: Expand agent assist capabilities
3:01 – Use case: Enhance manager assist
4:36 – Use case: Improve customer self-service experiences
6:16 – Generative AI considerations for CX use cases

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