Fusing CX and GenAI: AWS Partner CX Studio Drives New Customer Experiences | Amazon Web Services

Опубликовано 22 декабря 2023, 23:50

CX Studio uses Amazon Web Services (AWS) generative AI offerings including Amazon Bedrock and Amazon Titan to create next-level contact-center interactions. Daniel Bloy, CX Studio chief technology officer and co-founder, talks about the startup’s mission to bring CX and generative AI together so its clients can better engage with their customers. The key to this is exposing the data from thousands of conversations and continuously improving automation.

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