AWS re:Invent 2017: Bring the Power of AI to Contact Centers (BAP301)

Опубликовано 30 ноября 2017, 17:08

Amazon Connect is a cloud-based contact center service that allows you to create dynamic contact flows and personalized caller experiences by using their history and responses to anticipate their needs. Learn how with Amazon Lex, an AI service that allows you to create intelligent conversational “chatbots,” turning your contact flows into natural conversations using the same technology behind Amazon Alexa. Routine tasks such as password resets, order status, and balance inquiries can be automated without an agent. In this session, you will hear from Asurion about their Amazon Connect contact center environment and how they enhanced the customer and agent experience with Amazon Lex.