Experience-driven AI use cases for operations, marketing and care

Опубликовано 8 июня 2020, 3:31

Learn more about the fixed wireless access use case, and how home and access analytics, experience AI and automated workflows ensure that every single customer has a great experience. We show AI driven Customer Experience Index that spans fixed and mobile networks, customer care and charging/billing, and how it takes you instantly down to the root causes of an unsatisfactory customer experience. Also, we showcase how Nokia’s AI and analytics tools augment employees and improve their skill sets to enhance business processes.