Larry Augustin Announces the General Availability of Contact Lens for Amazon Connect

Опубликовано 23 июля 2020, 15:48

Contact Lens for Amazon Connect is a set of machine learning-based analytics capabilities for Amazon Connect. Contact Lens enables contact center supervisors and analysts to identify crucial customer feedback, improve customer experience, and quickly find relevant calls to effectively train agents and replicate successful interactions. Watch as Larry Augustin announces new features and shows you how to get started.

Chapter markers:
0:24 - Introduction to Contact Lens for Amazon Connect
0:40 - Challenges with contact center quality assurance
1:38 - Contact Lens for Amazon Connect features
1:55 - Advanced contact search
2:22 - Enhanced contact detail page
2:54 - Automatic Call Categorization
3:14 - Call categorization page
3:49 - Open and flexible data
4:32 - Getting started with Contact Lens for Amazon Connect
5:01 - Contact Lens for Amazon Connect pricing

Learn more about Contact Lens for Amazon Connect at amzn.to/2OKPPiL

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