Lavanya Raja of Capital One on Building Rapidly with Serverless Technologies
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25.01.21 – 6 78716:53Популярные
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28 дней – 3625:35Опубликовано 25 января 2021, 23:47
Capital One Auto Finance is the largest financial institution auto loan originator. After designing a contact center based on Amazon connect and AWS Lambda, Capital One delivered an excellent customer experience to callers. However, when Covid-19 impacted the world, they experienced a 5x increase in call volume and a staffing drop of 50% - their wait times sky rocketed.
As part of re:Invent 2020, Lavanja Raja, VP and Head of Technology shares how her team leveraged serverless building blocks to rapidly build new features that brought their wait times down from peaks of 4 hours to 10 minutes - in just 2 weeks.
Learn more about Serverless on AWS at - amzn.to/39X78aw
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As part of re:Invent 2020, Lavanja Raja, VP and Head of Technology shares how her team leveraged serverless building blocks to rapidly build new features that brought their wait times down from peaks of 4 hours to 10 minutes - in just 2 weeks.
Learn more about Serverless on AWS at - amzn.to/39X78aw
Subscribe:
More AWS videos - bit.ly/2O3zS75
More AWS events videos - bit.ly/316g9t4
#AWS
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