7 best practices for Dialogflow CX

Опубликовано 17 марта 2021, 16:00

Built-in system entities to use before building custom entities → goo.gle/3cxyrcw
Setting up conditions → goo.gle/3lrvY7Q
Rephrasing prompts using state handlers → goo.gle/3bRrWCs
Handling conversation turns → goo.gle/3cChMop
Hand off to live agent using event handler → goo.gle/3lkF9H2

In the past few episodes of Deconstructing Chatbots, we’ve shown you how to fully utilize Dialogflow CX to create, customize, and deploy well-performing virtual agents. In this episode of Deconstructing Chatbots, we share 7 best practices that you should be implementing when using Dialogflow CX. From future proofing naming conventions for intents to training your agent with phrases in bulk, this video should have you covered. Watch to learn seven best practices when it comes to working with Dialogflow CX!

Timestamps:
0:00 - Intro
0:27 - Naming conventions
1:58 - Reusing intents & pages
2:55 - Uploading phrases in bulk
3:19 - Variety in questions
4:01 - Embedding parameters in responses
4:34 - Erase past intents
4:58 - Testing

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Product: Dialogflow CX; fullname: AGV;