Building a better customer service platform with Thrio and Google Cloud

Опубликовано 29 марта 2022, 17:00

Thrio → goo.gle/3IFiDTg
Thrio on LinkedIn → goo.gle/3D9ejKU

Welcome to the first episode of Architecting Startups with Google Cloud, a series where we showcase how startup customers are architecting and deploying their production-ready workloads on GCP. In this episode, customer engineering lead Fillipo Madella chats with CEO Edwin Magulies about building a better customer service platform. Watch to learn how Thrio has created an AI-powered Contact Center as a Service (CCaaS) platform that leverages Google Cloud and Google AI!

Chapters:
0:00 - Intro
3:43 - Digital Turnstile
5:15 - Thrio Architecture Clusters
11:16 - Thrio Customer Journey

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product: Cloud - General; fullname: Fillipo Madella;