How a Financial Services Company Addressed a 4X Increase in Call Volume with Cloud

Опубликовано 20 апреля 2022, 20:46

Tapping cloud solutions for customer engagement accommodates growth quickly and affordably while reducing customer care costs. Advances in analytics, artificial intelligence (AI), and machine learning (ML), which are available at scale in the cloud, helps meet the lifecycle management requirements of a growing customer base.

Watch the video to find out how AWS helped an SMB customer in the financial services industry address a sudden 4X increase in call volume that quickly overwhelmed the on-premises call center. With a migration of the customer contact center to the cloud using Amazon Connect, the company can now easily scale with call volumes, and agent capacity is no longer a limiting factor. And with AWS, the company pays just for what it uses, saving money and reducing IT resource requirements.

Learn more about omnichannel customer service solutions with the cloud for small and medium sized businesses: aws.amazon.com/connect

Discover the best cloud solution for your business: go.aws/3MfPQ9Z

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