Safaricom Kenya: Winning the game with help from Nokia Digital Care Services
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44 дня – 1 2033:35
56 дней – 2270:34Опубликовано 26 февраля 2023, 11:47
Safaricom is committed to providing the best possible user experience to its subscribers. Nokia’s Digital Care Services automated the case handling with AI/ML, helping the operator capture network issues before they impact mobile user experience.
Learn more about Nokia technical support services: nokia.com/networks/mobile-netw...
Timestamps:
0:00 Introduction
0:20 Nokia’s Digital Care Services helps the Safaricom capture network issues
1:36 Nokia unified troubleshooting framework
2:38 Innovation led strategic partnership on case handling transformation
Learn more about Nokia technical support services: nokia.com/networks/mobile-netw...
Timestamps:
0:00 Introduction
0:20 Nokia’s Digital Care Services helps the Safaricom capture network issues
1:36 Nokia unified troubleshooting framework
2:38 Innovation led strategic partnership on case handling transformation
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