Amazon Connect: How to monitor a live conversation | Amazon Web Services

Опубликовано 9 мая 2023, 22:16

This demo shows you how to monitor live chat and voice conversations. The demo will also show where to include the recording and analytics behaviour in a contact flow.

Start monitoring live conversations to assist agents in their training period to ensure they are supported during customer conversations; thereby improving the overall sentiment of the customer: go.aws/3NSjpmb

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