Accor delivers world class hospitality through superior CX | What You Do Best

Published on 24 May 2023, 18:59
In the hotel industry, the magic of travel starts with the first hello. For Accor, a multinational hospitality company, this means providing world-class customer service from the moment of booking to the trip and beyond. In this episode of What You Do Best, discover how Amazon Connect helped Accor create automated and agent assisted experiences that resulted in a 97% customer satisfaction rate.

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