Scaling customer service with AI: Intercom’s journey on AWS | Amazon Web Services

Опубликовано 17 июля 2024, 20:02

Description: Intercom's Senior Principal Engineer shares the company's evolution from a startup in 2011 to a leading AI-first customer service platform. Built entirely on AWS, Intercom rapidly scaled to serve tens of thousands of global customers. Starting with a few servers running Ruby on Rails, Intercom quickly hit product-market fit, facing scaling challenges as customer demand surged. With AWS’s robust infrastructure, Intercom efficiently scaled, maintained security, and built their business to substantial size. Now focused on delivering AI-driven features, Intercom continues to innovate and expand, leveraging AWS's support and services to meet diverse customer needs with high-quality solutions.

Learn more: go.aws/home

Subscribe:
More AWS videos: go.aws/3m5yEMW
More AWS events videos: go.aws/3ZHq4BK

Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: go.aws/3lPaoPb

ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.

#AWS #AmazonWebServices #CloudComputing