CataractBot: An LLM-Powered Experts-in-the-Loop Chatbot for Cataract Patients

Опубликовано 3 сентября 2024, 17:23

Patients need reliable health information, but the digital age overwhelms them with excess and often inaccurate information. Patients trust medical professionals the most, but time constraints constrain this communication. To bridge this gap, we at Microsoft Research Lab India in partnership with the Sankara Eye Hospital in Bangalore, developed CataractBot. CataractBot is an experts-in-the-loop chatbot, powered by GPT-4. Patients can ask cataract surgery questions on WhatsApp, and the bot instantly answers using a curated knowledge base and delivers expert-verified answers asynchronously. CataractBot proved valuable in a real-world deployment used by 500+ patient and attendants. It saves time, has multilingual and multimodal support for diverse literacy levels, and adds a privacy layer between patients and doctors, cultivating trust through expert verification. We have open-sourced our work to guide future designs of expert-mediated LLM bots.

Build Your Own expert Bot (BYOeB): github.com/microsoft/byoeb
Research Paper: arxiv.org/abs/2402.04620
People:
Microsoft Research India: Mohit Jain, Pragnya Ramjee, Satvik Golechha, Shreyas Kulkarni
Sankara Eye Hospital: Kaushik Murali, Geeta Fulari, Bhuvan Sachdeva