A Look Inside: Generative AI Agents for Telecom

Опубликовано 23 сентября 2024, 15:03

Learn how telecom companies can supercharge customer service agents using generative AI from Amdocs, powered by NVIDIA.

Amdocs uses generative AI to quickly explain to customers unexpected billing increases and recommends personalized plans—reducing resolution times from 10-15 minutes to 30 seconds, a 20-30x increase.

Hear from Anthony Goonetilleke, Group President Technology & Head of Strategy at Amdocs.

Learn more about Amdocs and NVIDIA transforming telecom:

- Explore Amdocs and NVIDIA collaboration: nvda.ws/3MVnXGK
- Download the ebook: nvda.ws/3YYsVcU
- Watch the on-demand GTC session: nvda.ws/3YVQzXB
- Read the technical blog: nvda.ws/47249dP

00:00–00:07 - Introduction to Generative AI in Telcom
00:08–00:26 - Transforming Customer Agent Capabilities
00:27–00:56 - AI Impact on Customer Service Efficiency
00:57–01:12 - Partnership and Future Vision

#telecom #generativeAI #customerexperience