Hackensack Meridian Health places patients at the center of clinical decisions with Google Meet

Опубликовано 6 марта 2025, 16:31

Summary: Hackensack Meridian Health is the largest integrated health system in the state of New Jersey; it’s a collective of outpatient facilities, hospitals, and more that provide clinical care in addition to an extensive network of academic medical research. It prioritizes placing the patient experience at the center of its treatment approach, so it adopted Google Workspace to facilitate communication across its care teams.

Challenge: The Hackensack Meridian Health team is spread across hundreds of care locations and needs efficient ways to connect across teams in real-time. This became especially important when a dramatic increase in the volume of pediatric respiratory patients overwhelmed the system.

Solution: Google Workspace broadly serves Hackensack Meridian Health’s teams by consolidating their communications — from email to real-time document writing — in one place. It’s also integrated Google Meet directly into clinical diagnosis and patient care processes. With a telehealth solution built into its existing collaboration solution, teams can more effectively treat a higher volume of patients.

Result: Using Google Meet providers are able to make real time decisions remotely — even reviewing patients currently under watch in another emergency room — rather than making decisions based on written reports. Doctors are able to make collaborative care decisions earlier and we can reassure our pediatric patients’ parents that we have multiple physicians evaluating and treating their child.

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