NICE: Building a Unified Contact Center in the Cloud

Опубликовано 4 декабря 2018, 15:54

On the next This Is My Architecture - amzn.to/2EbUoPP, learn how NICE built a unified contact center solution in the cloud using multiple AWS services including Amazon EC2, AWS Direct Connect, Amazon Kinesis, Amazon S3, Amazon SQS, Amazon DynamoDB, Amazon Elasticsearch, and AWS Lambda. Learn how they used a combination of approaches, such as Docker-based containers for microservices and multiple data storage and data management services, to build an end-to-end solution for contact center media and metadata ingest, processing, search, and playback.

Host: Matt Yanchyshyn, Global Tech Lead, AWS Partner Program
Customer: Yaron Cohen, Software Architect, NICE

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