The Shiproom / Episode 11 / Analyst Relations

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Опубликовано 17 июля 2019, 18:00
In this episode, Brad meets up with one of the tech industry's leading analysts, the VP of Enterprise Research at CCS Insight, Nick McQuire.

Nick discusses the things he has learned from studying the end-users of enterprise technology and what software companies can do to better meet their needs. Nick's expertise in the field of A.I. also leads, coincidentally, to a phone call from an A.I.-A.I. This kicks off an in-depth discussion about which industries are currently using A.I. the most and how they're using it.

Nick also talks about the research he has done on the trust between tech companies and their customers -- and how that trust (or lack of it) impacts the way people use and react to those products.

The guys also discuss the new expectations placed on IT to support corporate culture and create an end-user work experience that not only makes people more productive but even improves morale and retention.

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