DXC Transforms Service Desks and Improves Customer Experience with AWS
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Опубликовано 12 марта 2020, 19:16
DXC benefits from replacing its legacy technology with Amazon Connect, the cloud contact center service from AWS.
Business benefits:
• Improving customer satisfaction by enabling personalization
• Reduction in Operations cost 30–40%
• Reduction in time spent on IVR script changes from 2 months to a few hours
• Lowers customer on-boarding time from 3 months to between 5 weeks and 2 months
Learn more about DXT at amzn.to/38HslTf
Subscribe:
More AWS videos bit.ly/2O3zS75
More AWS events videos bit.ly/316g9t4
#AWS #AWSCustomer #AmazonConnect
Business benefits:
• Improving customer satisfaction by enabling personalization
• Reduction in Operations cost 30–40%
• Reduction in time spent on IVR script changes from 2 months to a few hours
• Lowers customer on-boarding time from 3 months to between 5 weeks and 2 months
Learn more about DXT at amzn.to/38HslTf
Subscribe:
More AWS videos bit.ly/2O3zS75
More AWS events videos bit.ly/316g9t4
#AWS #AWSCustomer #AmazonConnect
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