Amazon Connect Supervisor Barge-in | Amazon Web Services
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100 дней – 1 2829:34Опубликовано 3 апреля 2023, 23:00
In this video you will be introduced to the Barge-in capability in Amazon Connect. In this scenario, a customer escalates and asks to speak to a manager during a voice interaction. The supervisor is alerted and barges in on the call to assist further, resulting in a superior customer interaction.
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#ContactCenter #AWS #AmazonWebServices #CloudComputing
Learn more at: go.aws/3JGP06o
Subscribe:
More AWS videos: go.aws/3Y5Y0YQ
More AWS events videos: go.aws/3DOfL6T
ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
#ContactCenter #AWS #AmazonWebServices #CloudComputing
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