How Loveholidays scaled with Contact Center AI
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147 дней – 12144:07Опубликовано 11 августа 2023, 19:00
Loveholidays created a seamless and efficient experience to help customers book unforgettable vacations. With Google Cloud Contact Center AI, Loveholidays introduced its customer to its own personal AI assistant - Sandy. Watch how Sandy helped Loveholidays scale to meet a 2500% increase in demand while automating more than 50% of its customer inquiries.
Chapters:
0:00 - Intro
0:41 - Why build a virtual assistant?
1:42 - Defining Sandy’s purpose
2:53 - Sandy’s impact for Loveholidays
3:17 - Wrap up
Contact Center AI (CCAI) Platform → goo.gle/447ihj9
Subscribe to Google Cloud Tech → goo.gle/GoogleCloudTech
#ConversationalAI #GoogleCloud
Chapters:
0:00 - Intro
0:41 - Why build a virtual assistant?
1:42 - Defining Sandy’s purpose
2:53 - Sandy’s impact for Loveholidays
3:17 - Wrap up
Contact Center AI (CCAI) Platform → goo.gle/447ihj9
Subscribe to Google Cloud Tech → goo.gle/GoogleCloudTech
#ConversationalAI #GoogleCloud
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