Amazon Q in Connect, your generative AI assistant for contact center agents | Amazon Web Services

Опубликовано 5 июля 2024, 20:34

Amazon Q, a generative AI–powered assistant from AWS, is available in Amazon Connect. Amazon Q in Connect delivers real-time recommendations that help contact center agents resolve customer issues quickly and accurately, helping improve both agent productivity and customer satisfaction. In addition to receiving recommendations, agents can also chat directly with Amazon Q for more information to quickly and accurately solve customer requests.

Learn more about Amazon Q in Connect at go.aws/3zxylRB

Subscribe:
More AWS videos: go.aws/3m5yEMW
More AWS events videos: go.aws/3ZHq4BK

Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: go.aws/3lPaoPb

ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.

#contactcenter #generativeAI #AWS #AmazonWebServices #CloudComputing