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Опубликовано 17 июля 2024, 19:59
Joe Smith, SVP of R&D for Digital and AI at Genesys, discusses the integration of AWS Bedrock to enhance their platform. By leveraging foundational models like Anthropic AI and Titan, Genesys optimizes AI for high-volume, low-latency workloads, processing 1.5 billion monthly calls in real-time. Genesys employs advanced flow mining to analyze agent-customer conversations, ensuring compliance with standards like HIPAA and GDPR. Their predictive engagement directs customers to appropriate resources, and large language models improve conversation complexity and agent assistance.
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ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
#AWS #AmazonWebServices #CloudComputing #GenAI
Learn more: go.aws/home
Subscribe:
More AWS videos: go.aws/3m5yEMW
More AWS events videos: go.aws/3ZHq4BK
Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: go.aws/3lPaoPb
ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.
#AWS #AmazonWebServices #CloudComputing #GenAI
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