Amazon Customer Service and Amazon Connect | Amazon Web Services

Опубликовано 25 февраля 2025, 19:38

Amazon Customer Service is transforming support with AWS, leveraging Amazon Connect, Amazon Bedrock, and Gen AI to create seamless, intelligent customer interactions. With a global reach, they assist customers with everything from package tracking to gaming and live events. Amazon Connect worldwide infrastructure enables local and toll-free support, while Contact Lens provides real-time transcription and sentiment analysis to enhance service quality. Looking ahead, Amazon Retail is excited to integrate Amazon Nova with Amazon Connect, ensuring proactive and personalized customer experiences at every step.

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