AI Powered Contact Center Analytics (Cloud Next '18)

Опубликовано 8 августа 2018, 22:33

In this session, we'll pull back the curtain on how Google AI is used to help discover topics in the sea of historical calls coming to a contact center. Topic extraction from call and chat logs tends to be a very manual and laborious process, taking weeks or months. In this session, we'll talk both about how Google AI can help reduce this time to merely hours and cover a few use cases in which such analytics can turn an insight into action in merely minutes.

Event schedule → g.co/next18

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Subscribe to the Google Cloud channel! → bit.ly/NextSub event: Google Cloud Next 2018; re_ty: Publish; product: Cloud - General; fullname: Daryush Laqab;