MTN Nigeria – Digital Transformation Journey
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24.01.19 – 1 8560:55Популярные
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39 дней – 3331:10Опубликовано 21 января 2019, 15:45
MTN Nigeria’s Navindan Naidoo and Uche Osuji talk about their digital transformation journey towards customer-centric operations, and the powerful tool of Customer Experience Management (CEM) Platform, which goes beyond being just a network tool to unite all aspects of business.
They discuss the power of AI and machine-learning for forecasting, predicting and trending to get insights when the customer is potentially going to churn, what the customer’s experience and NPS are going to be.
Read how to use data and AI in becoming extremely customer-centric: nokia.ly/2Wav3vp
Follow us on Twitter
twitter.com/nokiacem
twitter.com/nokianetworks
They discuss the power of AI and machine-learning for forecasting, predicting and trending to get insights when the customer is potentially going to churn, what the customer’s experience and NPS are going to be.
Read how to use data and AI in becoming extremely customer-centric: nokia.ly/2Wav3vp
Follow us on Twitter
twitter.com/nokiacem
twitter.com/nokianetworks
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