Delivering flawless UX on Black Friday/Cyber Monday

Опубликовано 15 сентября 2020, 15:59

One of the most critical moments in any retailers journey is Black Friday/Cyber Monday. Having been through multiple such high-stakes events over the years with Google Cloud, experiences and learnings are highlighted in the video.

Learn how to approach BFCM from a customer-first perspective by leveraging people, culture, partners, and technology that can help deliver a flawless experience for your customers. The technology is critical, but the staff are what makes this possible.

This is an honest rendering of how hard it can be (yes, the not-so-pretty bits) and how rewarding it can be when the entire organization comes together for the whole year to deliver on that one small period of time. It’s a great time to be in retail!

Speaker: Samrat Saha

Watch more:
Google Cloud Next ’20: OnAir → goo.gle/next2020

Subscribe to the GCP Channel → goo.gle/GCP

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CMP200

event: Google Cloud Next 2020; re_ty: Publish; product: Cloud - Compute - Compute Engine; fullname: Samrat Saha;