Add Intelligence to Your Contact Center with Machine Learning

Опубликовано 12 октября 2020, 16:24

Differentiate your organization by personalizing every customer service interaction, improving agent satisfaction, and enhancing visibility into important business metrics with a more intelligent contact center.

Machine learning technologies are helping to transform the modern contact center from a cost center into a profit center. Organizations are deploying artificial intelligence (AI) and machine learning (ML) services to do things like create intelligent chatbots, intelligent voicebots, smart routing, real-time voice analytics with sentiment analysis, agent assist with next best action, and post-call analytics.

By enhancing the overall customer experience through your contact center, you can boost repurchase odds and improve long-term loyalty. AWS offers solutions for customers who want an end-to-end contact center solution, or those who want to build intelligence into their existing contact center.

Learn more about adding intelligence to your contact center with machine learning at - amzn.to/2GOxmkH

Subscribe:
More AWS videos bit.ly/2O3zS75
More AWS events videos bit.ly/316g9t4

#AWS #MachineLearning