Vodafone NZ: Data Driven Omni Channel Contact Center via Automation and Continuous Improvement
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13.09.22 – 3 8339:22Популярные
2 дня – 3851:27Опубликовано 13 сентября 2022, 15:34
Vodafone NZ built a complete customer intent driven Contact Centre solution as code, which will eventually support more than a million calls a month with more than 2000 agents across 3 different countries. Their solution involved a fully automated CI/CD pipeline for a serverless contact center - the first to use the Amazon Connect APIs when they were released. Automated CI/CD with Connect implementation with integration with AWS and Partner services.
Check out more resources for architecting in the #AWS cloud:
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Check out more resources for architecting in the #AWS cloud:
amzn.to/2ZIbygO
#AWS #AmazonWebServices #CloudComputing #ThisIsMyArchitecture
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