Vodafone NZ: Data Driven Omni Channel Contact Center via Automation and Continuous Improvement

Опубликовано 13 сентября 2022, 15:34

Vodafone NZ built a complete customer intent driven Contact Centre solution as code, which will eventually support more than a million calls a month with more than 2000 agents across 3 different countries. Their solution involved a fully automated CI/CD pipeline for a serverless contact center - the first to use the Amazon Connect APIs when they were released. Automated CI/CD with Connect implementation with integration with AWS and Partner services.

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