Getting Started with Amazon Connect Cases | Amazon Web Services

Опубликовано 10 февраля 2023, 22:25

Amazon Connect Cases, a feature of Amazon Connect, allows your agents to track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. In this video, learn how to configure new cases to be automatically created or have agents create cases that document customers’ unique issues, such as product defects and billing inquiries, and then track each case to resolution.

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