CSPs' operational benchmarks: Making them fit for the future of telecom

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Published on 17 Mar 2023, 12:36
For decades, CSPs have been responsible for meeting certain KPIs to benchmark their network and financial performance against the competition. However, the telco industry is changing rapidly, and CSPs must adapt quickly to this change. Listen to Jean Lawrence, VP of Marketing at Nokia and Mark Newman, Chief Analyst at TM Forum, discuss how telecom KPIs are evolving as CSPs make the transition from traditional ‘telco’ to agile ‘techco’.