nib Group unlocks customer insights with contact center analytics | Amazon Web Services

Опубликовано 16 апреля 2024, 23:13

With over 100,000 customer calls and chats each month, uncovering the insights to drive better outcomes was a challenge. Discover how nib Group harnessed the power of contact center analytics to decode trends hidden deep within customer conversations and deliver better customer service with Amazon Connect.

Learn how Amazon Connect can help you gain insights to optimize your contact center: go.aws/47uHXaW

Subscribe:
More AWS videos: go.aws/3m5yEMW
More AWS events videos: go.aws/3ZHq4BK

Do you have technical AWS questions?
Ask the community of experts on AWS re:Post: go.aws/3lPaoPb

ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.

#CX #AmazonConnect #AWS #AmazonWebServices #CloudComputing