Designing Empathetic AI: The Future of Human-Centered Technology | Intel

Published on 25 Jun 2025, 13:58

Discover how emotionally intelligent AI is changing the way enterprises interact, decide, and operate in this conversation with Ted Shelton, Chief Operating Officer at Inflection AI. The episode unpacks the rise of empathetic systems—from redefining customer support to enabling more human-like collaboration across teams. Ted shares practical use cases around Pi, an AI assistant designed with emotional intelligence and explains how businesses can move beyond transactional AI to create more meaningful engagement. The discussion also covers strategies for overcoming legacy data issues, the value of private AI in regulated industries, and the leadership mindset required to embrace these shifts. Tune in for a grounded, real-world look at designing AI that understands not just what users ask—but how they feel.
1:10 What Emotional Intelligence in AI Looks Like
03:00 Training Pi to be Empathetic
03:55 How Inflection AI Differs from Traditional AI Platforms
06:05 Business Problems Suited for Empathetic AI
08:50 Democratizing Decision Support Beyond the C-Suite
10:15 Tackling Legacy Data Challenges
12:15 Organizational Assumptions that Need to Change
14:00 Critical Thinking, Creativity, and Collaboration with AI
18:20 Adaptability and the Human Role in a Tech World
20:00 Trust and Transparency in Automated Systems
23:00 Future of Emotionally Intelligent AI at the Edge
24:30 AI in Cars and Smart Environments
27:45 Why Companies Will Run Their Own AI

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Designing Empathetic AI: The Future of Human-Centered Technology | Intel
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