Talkdesk accelerates AI innovation in contact centers with AWS | Amazon Web Services

Опубликовано 10 апреля 2026, 19:20

Talkdesk provides cloud-based customer contact center solutions for organizations across retail, financial services, and the public sector. The company focuses on improving customer experience through automation and AI-driven interactions.

Stuart Horne, Strategic Alliances Director at Talkdesk, explains how generative AI and agentic AI are changing contact centers by moving beyond scripted automation to more context-aware customer interactions that support human agents.

AWS helps Talkdesk access new AI capabilities, align with industry-focused sales teams, and support global go-to-market efforts. Watch to learn how Talkdesk uses AWS to build, launch, and scale AI-powered contact center solutions worldwide.

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