NHS Business Services Authority: Building an Automated Call Centre and Learning from the Results
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Опубликовано 25 января 2019, 8:00
In this episode of This Is My Architecture - amzn.to/2CEGEcW, hear about the custom solution that the NHS BSA built around Amazon Connect to both reduce average wait time, and learn from and iterate on customer responses.
Host: John Studdert, Partner Solutions Architect, AWS
Customer: Chris Suter, Lead Cloud Architect, Digitisation, Insight & Technology Solutions
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Host: John Studdert, Partner Solutions Architect, AWS
Customer: Chris Suter, Lead Cloud Architect, Digitisation, Insight & Technology Solutions
Subscribe:
More AWS videos bit.ly/2O3zS75
More AWS events videos bit.ly/316g9t4
#AWS
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