AWS Supports You | Managing Support Cases in Slack with the AWS Support App

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Published on 21 Nov 2022, 21:38
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AWS Supports You: Managing Support Cases in Slack with the AWS Support App gives viewers on our twitch.tv/aws channel an overview of the AWS Support App and includes walkthrough demos of the setup and how to use. This episode originally aired on November 21, 2022.

Introduction 0:00
Introducing the AWS Support App 2:16
How it Works 5:26
Setting Up the Support App 9:06
Channel Set Up Demo 13:35
Slack Demo 22:17
Conclusions 36:46

Helpful Links:

Creating a case: docs.aws.amazon.com/awssupport...

Replying to cases: docs.aws.amazon.com/awssupport...

Live chats: docs.aws.amazon.com/awssupport...

Search: docs.aws.amazon.com/awssupport...

Service quotas: docs.aws.amazon.com/awssupport...

Prerequisites docs page: docs.aws.amazon.com/awssupport...

Managed policies for the Support App: docs.aws.amazon.com/awssupport...

CloudFormation resources: docs.aws.amazon.com/AWSCloudFo...

API Documentation: docs.aws.amazon.com/supportapp...

Terraform Slack workspace resource: registry.terraform.io/provider...

Terraform Slack channel resource: registry.terraform.io/provider...

Terraform account name resource: registry.terraform.io/provider...

Support App in Slack slash commands: docs.aws.amazon.com/awssupport...

Main documentation link: docs.aws.amazon.com/awssupport...

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