Getting Started with Amazon Connect Forecasting, Capacity Planning, and Scheduling

Опубликовано 10 февраля 2023, 22:25

Amazon Connect forecasting, capacity planning, and scheduling, a feature of Amazon Connect, helps you to predict, allocate, and verify that the right number of agents are scheduled at the right time to meet your operational goals with minimal overstaffing. In this video, learn how you can anticipate contact volume and arrival rates, convert forecasts into projected staffing needs, and assign daily shifts to the right number of agents.

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