Amazon Connect Chat - Long Lasting Persistent Chat | Amazon Web Services

Опубликовано 3 апреля 2023, 23:00

This video shows you how to improve your users’ Amazon Connect chat experience, by implementing parameters in the Amazon Connect chat API. These parameters will allow longer lasting and persistent chats with your users. This feature will allow highly personal user chat experiences, and empower agents to be more efficient when handling chat contacts.

Learn more at the links below:

Using contact flow wait blocks: docs.aws.amazon.com/connect/la...
Using chat transcription retrieval APIs: docs.aws.amazon.com/connect-pa...
Configuring disconnect flows in chat: docs.aws.amazon.com/connect/la...
Example chat deployment GitHub: github.com/amazon-connect/amaz...
Using Lambda in a Connect contact flow: docs.aws.amazon.com/connect/la...
More on how to use persistent chat: docs.aws.amazon.com/connect/la...

If you're new to Amazon Connect - set up your own cloud contact center for free in minutes:

go.aws/3z8xMu7
go.aws/3nnL975

Subscribe:
More AWS videos: go.aws/3Y5Y0YQ
More AWS events videos: go.aws/3DOfL6T

ABOUT AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.

#cloud #innovation #serverless #ccaas #omnichannel #cx #amazonconnect #contactcenter #chat #api #devops #customerexperience #AWS #AmazonWebServices #CloudComputing