Boost Agent Productivity and Customer Satisfaction through Amazon Q for Connect

Опубликовано 20 февраля 2024, 18:15

It Provides a tutorial on enabling Amazon Q for your Amazon Connect contact center. It covers key concepts like:

- What is Amazon Q for Connect and how it can be used to assist contact center agents
- Steps to enable Amazon Q for Connect, including creating an KMS key and attaching the necessary IAM policy
- Integrating Amazon Q into your contact flows to provide agents with real-time recommendations and assistance

More details on Amazon Q Connect : aws.amazon.com/connect/q

Learn More on Amazon Q : aws.amazon.com/q


Detailed steps for Building Amazon Q for the connect : go.aws/3uFgGoV

Please copy below IAM Policy Statement while creating KMS Key as mention in video ( at time 06:00 )
{
"Effect": "Allow",
"Principal": {
"Service": "connect.amazonaws.com"
},
"Action": [
"kms:Decrypt",
"kms:GenerateDataKey*",
"kms:DescribeKey"
],
"Resource": "*"
}

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