TaskUs revolutionizes customer experiences using Llama in Amazon Bedrock | Amazon Web Services

Опубликовано 23 июля 2024, 17:48

TaskUs, a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helps its clients represent, protect, and grow their brands. Its innovative TaskGPT platform, powered by Amazon Bedrock and Llama models from Meta, empowers teammates to deliver exceptional service. TaskUs builds tools on TaskGPT that leverage Amazon Bedrock and Llama for cost-effective paraphrasing, content generation, comprehension, and complex task handling. The tools augment human interactions with AI-powered insights and responses. By automating simpler or more repetitive tasks, TaskUs teammates can focus on more empathetic customer engagement, leading to remarkable results, for example: 10% reduction in chat interactions, 20% reduction in voice average handle time, and over 10% improvement in customer satisfaction. TaskUs' collaboration with AWS and Llama models from Meta in Amazon Bedrock is revolutionizing customer experience through the power of generative AI.

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