How DSWD accelerates service delivery with Google Workspace and Gemini

Опубликовано 26 мая 2026, 21:50

"Featured in this video: JP Acuna, Assistant Secretary for ICT and Chief Information Officer, Department of Social Welfare and Development

Executive summary: The Department of Social Welfare and Development (DSWD) is the Philippine government agency responsible for delivering social protection programs, emergency relief, and early recovery efforts to vulnerable and marginalized communities nationwide. As an organization operating at national scale, especially during times of disaster, DSWD relies on Google Workspace to keep central and regional offices aligned. Shared drives of online resources, real-time document collaboration, and chat channels enable coordination across policy, operations, finance, procurement, and social services, particularly when disaster response requires a rapid shift into matrix operations mode.

To further advance its mission, DSWD began exploring AI through Gemini, guided by principles of dignity, scale, and mission alignment. Asec JP talks about a major initiative involving using Gemini to read, extract, and structure student attendance data from thousands of school records, an essential requirement for releasing government cash grants. By automating this process, DSWD aims to reduce grant disbursement cycles from six months to under one month, improving the timeliness of support for millions of households. Across teams, Gemini is also expanding capabilities by enabling more employees to draft documents, analyze data, and prepare proposals faster, freeing social workers to focus on cases that require human judgment and compassion.
Challenge: DSWD operates in a complex, high-stakes environment where speed, accuracy, and coordination directly impact vulnerable populations. Manual processes create delays in providing assistance. At the same time, social workers were spending valuable time responding to administrative queries instead of providing specialized, compassionate support to families in need.

Solution: DSWD adopted Google Workspace as the foundation for collaboration across central and regional offices, ensuring real-time coordination during both daily operations and crisis response. To accelerate impact, the agency introduced Gemini to automate document reading, data extraction, and drafting tasks. By testing Gemini’s ability to process school attendance records and structure them for verification, DSWD is modernizing a critical workflow tied to cash grant releases. Teams also use Gemini to draft analyses, structure proposals, and explore data, broadening access to advanced capabilities without requiring specialized technical skills.

Results: With Google Workspace with Gemini, DSWD is increasing operational speed, improving coordination, and expanding team capabilities. Automating attendance verification has the potential to reduce grant disbursement timelines from six months to under one month, directly benefiting Filipino households. At the same time, AI-driven drafting and analysis tools allow more staff members to contribute meaningfully to projects, while freeing social workers to focus on high-touch cases that demand empathy and expertise. By embedding AI responsibly and mission-first, DSWD is redirecting human effort toward compassion-driven work and building a new model for delivering social protection services at scale.

What is Google Workspace → goo.gle/45BsE1W

Set up Google Workspace → goo.gle/4q8r3t1
Subscribe to Google Workspace → goo.gle/GoogleWorkspace

Try Google Workspace with Gemini → goo.gle/45FrVNh
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