Solving the IT-Business Divide: How LATAM Airlines Bridged Silos to Find 3.5 Airplanes in Their Data

Опубликовано 8 июля 2026, 16:29

How does a 100-year-old traditional airline pivot to operate with the agility of a digital-native company? It starts by breaking down the historical walls between the business and IT.

In this episode of Transformation Architects, host Pat McCarthy sits down with Juliana Rios, Chief Information and Digital Officer at LATAM Airlines, to explore the journey of bringing tech-native innovation to the aviation industry. Rios discusses how setting the right foundational culture years ago paved the way for modern AI adoption, and why true transformation requires a fundamental shift in how teams collaborate, fund projects, and challenge the status quo.

Tune in to hear the story behind this transformation, including:
Bridging the business-IT gap: How LATAM created multidisciplinary digital teams to ensure IT and business experts are sitting at the same table to solve problems, rather than working in silos.
Rethinking vs. automating: Why simply putting technology on top of an existing process isn't enough, and how the airline challenges the status quo to completely redesign the journey.
Empowering the crew: How building an accessible foundation of innovation has allowed everyday crew members to build and share custom solutions that make their day-to-day work easier.

Subscribe now to follow along as we take these ideas off the whiteboard and share concrete strategies for driving true enterprise-wide change.

And discover how the world’s leading organizations have transformed everyday work — shifting from hype to measurable impact with AI → goo.gle/4p7eUoq

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