Designing Restorative Approaches to Moderating Adversarial Online Interactions

Опубликовано 20 ноября 2019, 23:41

Restorative justice is the idea that remediating a “crime” should focus on supporting the victim, restoring the community, and returning the perpetrator to good community standing. In the U.S. justice system, restorative approaches have been used in parallel with more common retributive approaches and have had strong outcomes in terms of reduced recidivism. The concept of “crime” in online space is more generally referred to as harassment, bullying, trolling or a variety of other terms related to adversarial interactions. Content moderation that uses retributive approaches is constrained in its effectiveness, so our project is looking to design content moderation approaches that use restorative justice.

The project I will describe is in the early stages of applying restorative approaches to moderating adversarial online moderation. I will address theories of retributive and restorative justice, and show how those have been connected to different moderation mechanisms. I will present research we’ve done on “retributive harassment” and connect that to an upcoming research agenda related to restorative justice.

See more on this and other talks at Microsoft Research: microsoft.com/en-us/research/v...